Refund & Cancellation Policy

1. How to cancel

You may cancel your Pursor subscription at any time, with no penalty or "retention call" required: email support@pursor.co from your account's email address. The link opens a ready-to-send cancellation email; you don't need to add anything or speak to anyone.

2. When cancellation takes effect

Cancellation takes effect at the end of your current billing period. You retain full access to the Service until then, including the right to send messages and use AI features. To get a copy of your data, email support@pursor.co.

3. Refunds

Subscription fees are generally non-refundable. We make exceptions in these circumstances:

• Unintentional auto-renewal — if you forgot to cancel and the new period was only a few days old when you reached out, we will issue a pro-rata refund of the unused portion.
• Service unavailable for an extended period — if the Service was substantially unavailable to you due to a Pursor outage for more than 48 consecutive hours in a billing month, we will credit or refund a pro-rata amount on request.
• Where required by law — including state automatic-renewal laws and EU consumer-protection rules.

Refund requests: billing@pursor.co. We respond within 5 business days.

4. Free trials

If you sign up for a free trial, you will be reminded by email at least 3 days before the trial ends. You can cancel during the trial without being charged. If you do not cancel, your card will be charged at the agreed price when the trial ends.

5. What happens to your data after cancellation

Cancelling your subscription does not delete your account. Your account and data stay, and you can still sign in, until you ask us to delete them; we do not delete accounts automatically.

To get a copy of your data, email support@pursor.co and we will send it in a portable format within 30 days of your request. To delete your account, use Settings → Plan & account → Delete my account or email privacy@pursor.co; we delete it within 30 days of your request and email you when it's done, except records the law requires us to keep (billing records for 7 years, SMS consent records as the TCPA and state law require). Step by step: How to delete your data.